Skip to content


  1. Brian Hauxwell
    April 11, 2020 @ 12:12 pm


    Lights out is saying there is console session going (in runtime chart) even when the machine is switched off, hence the machine never goes to sleep. This has been happening for a few weeks. I’m on the latest build (it updates automatically).

    Any Help Appreciated.


    • Martin Rothschink
      April 11, 2020 @ 12:23 pm

      Hi Brian,
      that can indicate 3 possible sources: A local login on the console, a remote login via RDP or user activity. What exactly are you monitoring?



    • Brian Hauxwell
      April 12, 2020 @ 12:08 pm

      Sorry – missed out Running on Windows 10


  2. Brian Hauxwell
    April 12, 2020 @ 12:25 pm

    Monitoring the following:
    – Connected computers
    – Download and install lights out updates
    – Remote Desktop Session
    – Console Session
    – User Activity
    – Windows Updates
    – Calendar

    The Runtime chart says that there is a console session even when the machine is switched off.
    Windows 10 Pro,
    Lightsout –

    The last time Lightsout did not see a console session was on 2nd April although I have now taken to turning the machine off most nights, and back on in the morning.


  3. Brian Hauxwell
    April 12, 2020 @ 12:33 pm

    Windows is version 1909


  4. Brian Hauxwell
    April 12, 2020 @ 6:37 pm

    I can be certain that none of you suggestions are active when the machine is off, but lights out reports that there is console session active even when powered off.


    • Martin Rothschink
      April 13, 2020 @ 6:16 pm

      A console session means, your are logged into the computer. Are you sure that’s not the case? Please open a ticket and attach your logs, so I can help you further.
      Simply zip the whole folder c:\programdata\LightsOut3\Logs (via right click, send to compressed folder) and attach the archive to the ticket. If you do not see a folder c:\programdata, then open explorer options and enable “show hidden files and folders”.


  5. Brian Hauxwell
    April 15, 2020 @ 2:31 pm

    Hello Martin,

    apologies for the delay, but I wanted to try something which has worked – Lights-out is once again working fine.

    The fix: whilst Logged in I used Task Manager to disconnect the only user (Administrator) and then re-booted. Now all is well, I think the machine had ben unexpectedly reset a few weeks ago, and somehow we had a phantom old user id active as a console session.


    • Martin Rothschink
      April 15, 2020 @ 3:23 pm

      Glad you got it working. Should you have any issues again, then please open a ticket.



Leave a Reply

Your email address will not be published. Required fields are marked *