Support

Licensing and ordering

If you have not received your license file within 2 days after buying a license or you lost your license file, then please contact orders@green-it-software.com.

Note: Please check your spam folder first! Some email providers (especially Googles GMail) move the license email into the spam folder.

The actual reseller is Share-It, a Digital River Company. Share-It provides a printable invoice after check-out and calculates the applicable VAT. For all questions about your order, payment or invoice please visit Share-It Customer Care Center or the Digital River Shopper Support.

Online Help

Use the official user manuals to learn how to configure and set-up your server and client computers. Start reading with section “Server requirements”. Then proceed with How-Tos and best practices.

Product   Online Help
English
  Onlinehilfe
Deutsch
  User Manual
English
  Anleitung
Deutsch
 
Lights-Out 3.5   HTML   HTML   PDF   PDF   
Lights-Out 3   HTML   HTML   PDF   PDF   
Lights-Out 2.5   HTML   HTML   PDF   PDF   
Lights-Out 2   HTML   HTML   PDF   PDF  
Lights-Out 1.6 for Windows Home Server v1   HTML   HTML   PDF   PDF  
Lights-Out Mobile (all platforms)           PDF      

 

Forums

Use the forums to get answers to your questions from other users and the developers of Lights-Out.

Product   English Forum   Deutsches Forum
Lights-Out 3 MS Windows   Enter Forum   Zum Forum
Lights-Out 3 Synology DSM   Enter Forum   Zum Forum
Lights-Out 2.x   Enter Forum   Zum Forum
Lights-Out 1.6 WHS v1   Enter Forum   Zum Forum
Lights-Out Mobile (all platforms)   Enter Forum   Zum Forum

 

Ticket-Support

Ticket based support is available for licensed editions of Lights-Out. We do not provide ticket support for the free community edition (please use the forums)! As proof of purchase please add your order number to the ticket.

Ticket system: https://osticket.green-it-software.com/