1. Colin Weldon
    December 23, 2018 @ 11:25 am

    Since this update, it has screwed up my installation. I noticed that after checking my add or remove section that it was not backing up my onedrive folder where I normally exclude the music section in it, but the whole one drive folder was not listed at all, resulting in many important files not being backed up at all.
    I removed all my backups and my PC from the console, uninstalled the connector software, then re installed the connector software and did a full backup. I ran the lights out software and client software and added my PC back into the calendar, but I noticed the new Friday update entry was not there at all. I then did a first full backup overnight, which it did successfully as well as the scheduled one this morning.
    In the computer tab it shows no backup provider or IP address for my PC, but then it appears again, then disappears awhile later and keeps repeating.
    So something is still definitely wrong, so how can I fix this or how can I remove lights out completely and then do a complete fresh lights installation.
    I only just renewed my support yesterday as it had just run out on the 22nd December.


    • Martin Rothschink
      December 23, 2018 @ 3:26 pm

      Hi Colin, sorry to hear that. Please try to reconnect the client machines using /help25/webframe.html#ReconnectingClientComputers.html
      If that does not help, then please open a ticket here /osticket/ so we can track that issue better.



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