This section answers some frequently asked questions which do not match any other category.

Yes, Lights-Out creates log files. When you have a problem make sure that you have logging enabled under options.

Use Remote Desktop to connect to your server. Open explorer and change folder options to show hidden files and folders. 

Then navigate to C:\ProgramData\LightsOut and zip the folder LightsOut (right click on the folder, then select Send to, Compressed (zipped) folder). Send the archive to support.

First open explorer and change folder options to show hidden files and folders.

• On Windows XP navigate to C:\Documents and Settings\All Users\Application Data
• On Windows Vista, 7 and 8 navigate to C:\ProgramData

Zip the folder LightsOut (right click on the folder, then select Send to, Compressed (zipped) folder) and send the archive to support.

Open finder and navigate to ~/Library/Logs/LightsOutAgent. 

Compress the folder LightsOutAgent and send the archive to support.

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Frequently asked questions