This section answers some frequently asked questions about licensing.

A small fraction has not received the license email after a purchase because the license email has been classified as spam. Especially GMail is known to treat the license email as spam. Please use your Browser to open your Gmail account! 

As a first measure please check your spam folder! License processing is running automatically every 10 minutes, so you should receive the license within 10 minutes after a purchase. Should you still have problems, then please contact support and attach your purchase order number. 

1. You either used the wrong email address to load your license or you made a typo. Please verify and try again.
2. The license has been changed by your email client. This has been reported for Thunderbird. Either use another mail client or request the license as zipped archive (contact support and attach your purchase order number).
3. The license does not match your platform. Please read End user license agreement and license upgrade.

It is recommended to store the license file in a save place. If you accidentally delete the license file, please contact support and attach your purchase order number.

Frequently asked questions